Terms & Conditions
This site is owned and operated by mysportswear ("mysportswear", "we" or "us") as a business unit of M&T Sportswear Limited Registered number 9177313 (UK). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to our contact centre at mysportswear, 19 Stansted Grove, Middleton St George, Darlington DL2 1UU.
All our products are manufactured to the highest quality from leading sportswear brands. As such, we are able to offer you a genuine warranty on all our products. All products are warranted against manufacturing defects. mysportswear reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to mysportswear. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of mysportswear. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of Content
mysportswear has taken every care in the preparation of the content and visual appeal of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Damage to your Computer
mysportswear makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. mysportswear shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. mysportswear shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
We take payment from your card at the time we receive your order, once we have checked your card details. Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products. All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise. All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).
Orders placed by phone
Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect mysportswear and cardholders against credit card fraud. Furthermore occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order, and if it is not forthcoming within approximately 10 business days the order will be automatically refunded. We apologise for the inconvenience caused to genuine customers but we need to protect you and ourselves with these fraud prevention measures.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
You are able to correct errors on your order up to the point at which you click on "submit" or “make payment” on the final page of our ordering process.
Delivery of orders
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Can I pick up my order from your shop/office?
We do not hold stock at our office. All orders are dispatched from our warehousing facilities. Therefore we cannot accommodate pick up from our offices or at our warehouses without prior notification or approval. Our head office is based in Darlington, County Durham.
Does mysportswear have a retail shop/store?
We have a dedicated showroom located in the North East of England where customers can see a small selection of the brands we have to offer. Due to space constraints we regret that we cannot display our entire online portfolio in the showroom. It is therefore advisable to call the showroom beforehand to check if the specific products you are looking for are on display.
Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email or by phone to acknowledge your order. Please note that this e-mail or phone call is not an order confirmation or order acceptance from mysportswear. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
Changing or cancelling orders
In the first instance please call or email us with your change / cancellation details. If your order has not yet been received then this will be possible Free of charge. If you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.
Delivery discrepancies: Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign. Missing items: On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery.
Faulty/Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement or refund of your damaged items provided you notify us within 14 days of receipt of your items, or if a valid warranty period still applies.
Unwanted goods / wrongly ordered
In the unlikely event you should want to return an item to us we are pleased to offer all customers our 30 Day No Quibble Refund. With our 30 Day No Quibble Refund you have 30 working days from receipt of your order in which to notify us if you want to return items for a refund. Mysportswear will deduct from any refund the cost of recovering goods from customers. Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of equivalent quality. A completed returns form must be attached to the returned items. If these conditions are not met we may make deductions from refunds to cover the associated costs of processing returned items.
When returning items please allow 10-14 days from the date of collection for your refund to be processed, we will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
Limitation of Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of mysportswear or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Customer Service Contact Information
M&T Sportswear Limited, Unit G4 Morton Park Way, Morton Park, Darlington.DL1 4PQ United Kingdom. Telephone number: 01325 488884