How are the delivery charges priced?

Our shipping is based on a standard delivery rate, our current flat rate is £7.50. We also offer FREE local pick up from our store.

What are the refund policies?

Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. A refund will then be initiated into your account from Mysportswear.

Personalised products with custom initials, badges or prints cannot be refunded.

What payment methods are accepted in our online shop?

We use the safe and trusted Paymentsense payment gateway for our payment methods, this includes the most popular Credit and Debit cards. This website does not store any card details.

When will I receive my goods?

Due to the unique nature of business here at the Mysportswear, products can take up to 3 weeks to be shipped out to you. This comes down to the process that we go through where the garments are ordered from our warehouse in Italy which take 3-4 days to reach us and then they go into the embroidery and printing queue here at our store.

How secure is the online shop? Is my data protected?

As mentioned, we use the most secure payment system on the internet, Paymentsense, no payment details are stored on our website. The only information that we must retain is your account details for delivery etc. This data is not shared with any third party and remains secure on our website. We have powerful Firewalls also in place to stop hackers and spammers.

When happens after ordering?

When you complete your order you will receive an automatic email from our shop stating that your order is being processed. We also receive this email and we then order your items for you, when completed and ready to ship we will then send you the final email telling you that your order is with our courier service and is ready to be shipped.

Do I receive an invoice and when?

You will receive your invoice in your final email from us when the product you have ordered has been dispatched from the store.

Google Reviews

  • 5 star review  A fabulous independent sports business, the staff are lovely, go the extra mile to assist with your request. They have accommodate my son's (13) sporting requirements from clothing to accessories. I certainly would be using them again, and have no hesitation recommending this fantastic business to those who are looking for sporting related clothing / accessories!

    thumb Craig Jones
    11th February 2020
  • 5 star review  Very knowledgeable staff selling a wide and varied range of quality stock.

    thumb Allan Wilson
    28th April 2021
  • 5 star review  very nice service, product great too

    thumb John Hall
    28th April 2021
  • 5 star review  Brilliant the staff are fabulous they go out of their way for you so helpful and knowledgeable.

    thumb Emma Williams
    12th March 2022
  • 5 star review  Really helpful and great customer service.

    thumb Neil Hutchinson
    2nd January 2020
  • 5 star review  Excellent people. Really helpful and knowledgeable staff. Listen to what you want and then help you achieve it. Being involved in grassroots sport it is hard to find companies willing to offer help and advice like mysportswear do. Will be a customer now for a long time

    thumb Darren Rhodes
    20th January 2019
  • 5 star review  Friendly staff and good value sportswear.

    thumb Tony Turnbull
    23rd September 2020
  • 5 star review  Good people

    thumb Ted Gallagher
    5th September 2020
  • 5 star review  Best company I have ever used. The customer service is next to none. I’ve never known a company care about getting it right so much! Always the best on price and always perfect wether I’m ordering thousands of pounds worth of kit or in just getting 1 jumper embroidered! I wouldn’t use anyone else.

    thumb Callum Plumb
    2nd January 2020
  • 5 star review  Excellent shopping experience for Hartlepool Rovers RFC snood. Ordering on-line is easy to do and delivery was as promised by Mysportswear. Product is an excellent quality and I will be re-ordering, will have no hesitation in recommending to family and friends. Many thanks from a Poolie in exile since 1972.

    thumb john phillips
    6th December 2020

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