How are the delivery charges priced?

Our shipping is based on a standard delivery rate, our current flat rate is £7.50. We also offer FREE local pick up from our store.

What are the refund policies?

Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. A refund will then be initiated into your account from Mysportswear.

Personalised products with custom initials, badges or prints cannot be refunded.

What payment methods are accepted in our online shop?

We use the safe and trusted Paymentsense payment gateway for our payment methods, this includes the most popular Credit and Debit cards. This website does not store any card details.

When will I receive my goods?

Due to the unique nature of business here at the Mysportswear, products can take up to 3 weeks to be shipped out to you. This comes down to the process that we go through where the garments are ordered from our warehouse in Italy which take 3-4 days to reach us and then they go into the embroidery and printing queue here at our store.

How secure is the online shop? Is my data protected?

As mentioned, we use the most secure payment system on the internet, Paymentsense, no payment details are stored on our website. The only information that we must retain is your account details for delivery etc. This data is not shared with any third party and remains secure on our website. We have powerful Firewalls also in place to stop hackers and spammers.

When happens after ordering?

When you complete your order you will receive an automatic email from our shop stating that your order is being processed. We also receive this email and we then order your items for you, when completed and ready to ship we will then send you the final email telling you that your order is with our courier service and is ready to be shipped.

Do I receive an invoice and when?

You will receive your invoice in your final email from us when the product you have ordered has been dispatched from the store.

Google Reviews

  • Best company I have ever used. The customer service is next to none. I’ve never known a company care about getting it right so much! Always the best on price and always perfect wether I’m ordering thousands of pounds worth of kit or in just getting 1 jumper embroidered! I wouldn’t use anyone else.

    Callum Plumb Avatar Callum Plumb
    2nd January 2020
  • Great products and quick service, highly recommended for football teams.

    Dan Glue Avatar Dan Glue
    3rd April 2021
  • Excellent service

    Stephen Edwardson Avatar Stephen Edwardson
    5th April 2021
  • Very friendly and extremely helpful….. Craig organised a solution to a problem I had trying to order a Christmas gift for my grandson…. Nothing was too much trouble….Thank you…

    Linda Smith Avatar Linda Smith
    9th December 2023
  • Since day one of dealing with Mark and Tracey they've been nothing short of amazing. Everything was so quick and easy and nothing was too much trouble. Fantastically priced and quality gear. Would 100% recommend. Cheers guys

    Thomas Moore Avatar Thomas Moore
    5th April 2019
  • We use Mysportswear to order our medical supplies for training and match days. Supplies include strappings, underwraps and a variety of 1st aid items. Everyone at the company is an absolute pleasure to deal with and nothing is a problem as every staff member will go above and beyond to help out. Would thoroughly recommend to any sports team. Danny O'Connor 1st Team Physiotherapist Darlington Football Club

    Danny O'Connor Avatar Danny O'Connor
    5th April 2020
  • Very helpful and everything that you could wish for

    Wayne Byers Avatar Wayne Byers
    5th April 2020
  • Friendly knowledgable people who always give great service.

    Andy Mitchell Avatar Andy Mitchell
    30th May 2023
  • Really helpful and great customer service.

    Neil Hutchinson Avatar Neil Hutchinson
    2nd January 2020
  • Excellent service, went over and above to meet our needs. Very friendly, will definitely be ordering again in future.

    Pauline Stenhouse Avatar Pauline Stenhouse
    30th November 2020

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