How are the delivery charges priced?

Our shipping is based on a standard delivery rate, our current flat rate is £7.50. We also offer FREE local pick up from our store.

What are the refund policies?

Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. A refund will then be initiated into your account from Mysportswear.

Personalised products with custom initials, badges or prints cannot be refunded.

What payment methods are accepted in our online shop?

We use the safe and trusted Paymentsense payment gateway for our payment methods, this includes the most popular Credit and Debit cards. This website does not store any card details.

When will I receive my goods?

Due to the unique nature of business here at the Mysportswear, products can take up to 3 weeks to be shipped out to you. This comes down to the process that we go through where the garments are ordered from our warehouse in Italy which take 3-4 days to reach us and then they go into the embroidery and printing queue here at our store.

How secure is the online shop? Is my data protected?

As mentioned, we use the most secure payment system on the internet, Paymentsense, no payment details are stored on our website. The only information that we must retain is your account details for delivery etc. This data is not shared with any third party and remains secure on our website. We have powerful Firewalls also in place to stop hackers and spammers.

When happens after ordering?

When you complete your order you will receive an automatic email from our shop stating that your order is being processed. We also receive this email and we then order your items for you, when completed and ready to ship we will then send you the final email telling you that your order is with our courier service and is ready to be shipped.

Do I receive an invoice and when?

You will receive your invoice in your final email from us when the product you have ordered has been dispatched from the store.

Google Reviews

  • Excellent shopping experience for Hartlepool Rovers RFC snood. Ordering on-line is easy to do and delivery was as promised by Mysportswear. Product is an excellent quality and I will be re-ordering, will have no hesitation in recommending to family and friends. Many thanks from a Poolie in exile since 1972.

    john phillips Avatar john phillips
    6th December 2020
  • We use Mysportswear to order our medical supplies for training and match days. Supplies include strappings, underwraps and a variety of 1st aid items. Everyone at the company is an absolute pleasure to deal with and nothing is a problem as every staff member will go above and beyond to help out. Would thoroughly recommend to any sports team. Danny O'Connor 1st Team Physiotherapist Darlington Football Club

    Danny O'Connor Avatar Danny O'Connor
    3rd January 2020
  • After dealing with several sports suppliers myself, the Rugby club my boys play for nominated Mysportswear as club suppliers. I can thoroughly recommend them. Good product reasonably priced and knowledgable staff!

    David Ridley Avatar David Ridley
    18th May 2021
  • Excellent range and quality products. Fantastic customer service and the owners couldn't have been more helpful. Would definitely recommend!

    Deborah Nolan Avatar Deborah Nolan
    5th April 2018
  • Fantastic customer service they help you everyway they can I wouldn't go to another shop now for football stuff I will shop here from now on they r really lovely people I will be telling everyone to shop her for sports wear. best sportswear I've been to and I shop alot 5 stars from me

    Lisa Holland Avatar Lisa Holland
    5th April 2018
  • Friendly knowledgable people who always give great service.

    Andy Mitchell Avatar Andy Mitchell
    30th May 2023
  • Mark and Theresa sorted all our tracksuits, training tops, badges and printing. Quality service and very friendly people. Wouldn't use anyone else now. Thanks from everyone at DGSOB FC

    George Turnbull Avatar George Turnbull
    2nd January 2020
  • Very knowledgeable and professional staff with a massive range of sporting goods. Highly recommended

    Allan Wilson Avatar Allan Wilson
    29th May 2021
  • Absolutely wonder staff ... amazing shop.... so friendly...

    Mark Robson Avatar Mark Robson
    2nd October 2023
  • Excellent service, went over and above to meet our needs. Very friendly, will definitely be ordering again in future.

    Pauline Stenhouse Avatar Pauline Stenhouse
    30th November 2020

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