How are the delivery charges priced?

Our shipping is based on a standard delivery rate, our current flat rate is £6.95, Free delivery for basket total of £150 and over. We also offer FREE local pick up from our store.

What are the refund policies?

Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. A refund will then be initiated into your account from Mysportswear.

Personalised products with custom initials, badges or prints cannot be refunded.

What payment methods are accepted in our online shop?

We use the safe and trusted Paymentsense payment gateway for our payment methods, this includes the most popular Credit and Debit cards. This website does not store any card details.

When will I receive my goods?

Due to the unique nature of business here at the Mysportswear, products can take up to 3 weeks to be shipped out to you. This comes down to the process that we go through where the garments are ordered from our warehouse in Italy which take 3-4 days to reach us and then they go into the embroidery and printing queue here at our store.

How secure is the online shop? Is my data protected?

As mentioned, we use the most secure payment system on the internet, Paymentsense, no payment details are stored on our website. The only information that we must retain is your account details for delivery etc. This data is not shared with any third party and remains secure on our website. We have powerful Firewalls also in place to stop hackers and spammers.

When happens after ordering?

When you complete your order you will receive an automatic email from our shop stating that your order is being processed. We also receive this email and we then order your items for you, when completed and ready to ship we will then send you the final email telling you that your order is with our courier service and is ready to be shipped.

Do I receive an invoice and when?

You will receive your invoice in your final email from us when the product you have ordered has been dispatched from the store.

Google Reviews

  • 5 star review  Great products and quick service, highly recommended for football teams.

    thumb Dan Glue
    3rd April 2021
  • 5 star review  Excellent shopping experience for Hartlepool Rovers RFC snood. Ordering on-line is easy to do and delivery was as promised by Mysportswear. Product is an excellent quality and I will be re-ordering, will have no hesitation in recommending to family and friends. Many thanks from a Poolie in exile since 1972.

    thumb john phillips
    6th December 2020
  • 5 star review  A great welcome and a great friendly service, nothing too much trouble, not even sizing my small son up for his new team football tracksuit. ??

    thumb Karl Williams
    17th July 2020
  • 5 star review  A fabulous independent sports business, the staff are lovely, go the extra mile to assist with your request. They have accommodate my son's (13) sporting requirements from clothing to accessories. I certainly would be using them again, and have no hesitation recommending this fantastic business to those who are looking for sporting related clothing / accessories!

    thumb Craig Jones
    11th February 2020
  • 5 star review  Excellent service, went over and above to meet our needs. Very friendly, will definitely be ordering again in future.

    thumb Pauline Stenhouse
    30th November 2020
  • 5 star review  Excellent people. Really helpful and knowledgeable staff. Listen to what you want and then help you achieve it. Being involved in grassroots sport it is hard to find companies willing to offer help and advice like mysportswear do. Will be a customer now for a long time

    thumb Darren Rhodes
    20th January 2019
  • 5 star review  Best company I have ever used. The customer service is next to none. I’ve never known a company care about getting it right so much! Always the best on price and always perfect wether I’m ordering thousands of pounds worth of kit or in just getting 1 jumper embroidered! I wouldn’t use anyone else.

    thumb Callum Plumb
    2nd January 2020
  • 5 star review  Something for all your sporting needs. Great service from the team and selling quality products.

    thumb Christopher Vasey
    13th December 2020
  • 5 star review  Fabulous team wear shop! Mark, Theresa and Noel always go the extra mile to ensure our club needs are met. A great range in store and loads of choice for extras such as goalkeeper gloves, bags, training equipment etc. Club Treasurer Darlington Young Bulls FC

    thumb Rachel Atkinson
    4th January 2020
  • 5 star review  Excellent service and staff

    thumb G Way
    25th April 2021

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