How are the delivery charges priced?
Our shipping is based on a standard delivery rate, our current flat rate is £7.50. We also offer FREE local pick up from our store.
What are the refund policies?
Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. A refund will then be initiated into your account from Mysportswear.
Personalised products with custom initials, badges or prints cannot be refunded.
What payment methods are accepted in our online shop?
We use the safe and trusted Paymentsense payment gateway for our payment methods, this includes the most popular Credit and Debit cards. This website does not store any card details.
When will I receive my goods?
Due to the unique nature of business here at the Mysportswear, products can take up to 3 weeks to be shipped out to you. This comes down to the process that we go through where the garments are ordered from our warehouse in Italy which take 3-4 days to reach us and then they go into the embroidery and printing queue here at our store.
How secure is the online shop? Is my data protected?
As mentioned, we use the most secure payment system on the internet, Paymentsense, no payment details are stored on our website. The only information that we must retain is your account details for delivery etc. This data is not shared with any third party and remains secure on our website. We have powerful Firewalls also in place to stop hackers and spammers.
When happens after ordering?
When you complete your order you will receive an automatic email from our shop stating that your order is being processed. We also receive this email and we then order your items for you, when completed and ready to ship we will then send you the final email telling you that your order is with our courier service and is ready to be shipped.
Do I receive an invoice and when?
You will receive your invoice in your final email from us when the product you have ordered has been dispatched from the store.
Google Reviews
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Friendly staff and good value sportswear.
Tony Turnbull
23rd September 2020 -
Excellent service
Stephen Edwardson
5th April 2021 -
Very knowledgeable staff selling a wide and varied range of quality stock.
Allan Wilson
28th April 2021 -
After dealing with several sports suppliers myself, the Rugby club my boys play for nominated Mysportswear as club suppliers. I can thoroughly recommend them. Good product reasonably priced and knowledgable staff!
David Ridley
18th May 2021 -
Excellent service received over the last few years. Very friendly and helpful staff. Excellent selection of sports wear. Many thanks Bishop Auckland girls FC
Beth Robinson
2nd January 2020 -
Best company I have ever used. The customer service is next to none. I’ve never known a company care about getting it right so much! Always the best on price and always perfect wether I’m ordering thousands of pounds worth of kit or in just getting 1 jumper embroidered! I wouldn’t use anyone else.
Callum Plumb
2nd January 2020 -
Fabulous team wear shop! Mark, Theresa and Noel always go the extra mile to ensure our club needs are met. A great range in store and loads of choice for extras such as goalkeeper gloves, bags, training equipment etc. Club Treasurer Darlington Young Bulls FC
Rachel Atkinson
4th January 2020 -
I’ll dislike to say MySportswear Brilliant at helping. I have learning difficulties Teresa and Craig and other staff I’ve been quite helpful so don’t feel scared to contact him all friendly in there and keep up the good work
bobby price
12th December 2023 -
Since day one of dealing with Mark and Tracey they've been nothing short of amazing. Everything was so quick and easy and nothing was too much trouble. Fantastically priced and quality gear. Would 100% recommend. Cheers guys
Thomas Moore
22nd March 2019 -
Mark and Theresa sorted all our tracksuits, training tops, badges and printing. Quality service and very friendly people. Wouldn't use anyone else now. Thanks from everyone at DGSOB FC
George Turnbull
2nd January 2020
